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GET 25% OFF. CODE: YUM2021

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FAQs

Shopping on YUMKISS.

Is shopping on YUMKISS safe?

Yes, our staff has over 20 years in the e-commerce industry. We take your business seriously and, above all, want our customers to be happy. We accept a number of the most-trusted online payment methods available today.

How do I receive assistance with my order?

Our staff of customer care reps are standing by to assist all customers 24 hours / 7 days a week. You can reach our customer care service department via email, chat or login to your online account.

Click here to email us - customercare@yumkiss.com Please include your order number, we will reply within 24 hours.

Products

How to choose size ?

If you don't know your size, the first thing you need to do is measure yourself. It’s important to go with your measurements rather than your actual dress size.

If you can measure your bust, waist, and hips. You can do this by measuring around your chest for bust, around your belly button for waist, and around your hip bones for your hip measurements. Write down your numbers and keep them handy.

Can I preorder?

We sometimes have exclusive Items that are not in stock or needs to be prepared after the order is placed. We offer special discount for exclusive Pre-Orders and new items before they drop. Sign up to join our email and text exclusive list.

Payments

What payment options do I have with YUMKISS?

We accept all secure payments via PayPal, Visa and MasterCard, we also offer buy now, pay later interest-free options.

Will I be charged for customs, taxes, VATs, or other extra fees?

YUMKISS does not collect fees for any costs other than the products we sell and shipping. In some unique cases, it is possible your local postal service may request additional fees ex: customs, taxes or VATs. If you have any questions regarding such fees, please contact your local postal or customs service.

What currency does YUMKISS sell in?

YUMKISS currently sells in 12 international currencies, we are adding more every week. 

How to pay with a credit card:

  1. Select your shipping address or create a new one;
  2. Enter your card details and click “Submit”;
  3. Your payment will be processed and a receipt will be sent to your e-mail address. The money would be deducted once you paid successfully.

Shipping

What countries does YUMKISS ship to?

We ship items to countries all around the world. It generally takes 3-5 days or up to 1-2 weeks (depending on the county ) to arrive at it's destinations standard shipping. 

Express shipping is available at an extra cost for customers who wish to receive their items faster than standard shipping.

How much does it cost to ship my order?

We have a few different shipping methods, Standard shipping, Expedited Shipping, Express Shipping.You can view our Shipping Policy Here for more details.

How do I track my order's progress?

All customers will receive tracking and shipping details via email and text message.

If you have any trouble tracking an order on your own you can contact a member of our customer care department and provide your registered email address and/or order number. Just contact us by clicking  "Customer Care"   we will reply back in less than 24 hours. 

Refunds and Returns

How do I receive my refund?

  1. In the event you are unhappy with your order, we are able to provide full refunds to customers once the item or items are returned back to us. In the event that shipping costs would exceed the value of your items, we will make an agreement with you on your unreturned items.
  2. Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer care staff provide you with for all our return items. Any return or exchange will be valid after accepted by our customer care center.

What if my order is damaged or defective?

In the unfortunate case that one of our products arrives damaged or defective, we offer full refunds. We ask that you provide a photo of the product to our customer care department to inspect, so that we may work to process your refund request. Please contact us by clicking  "Customer Care" , we will reply back in less than 24 hours. 

Unsubscribing - YUMKISS 

How do I stop receiving emails and texts from YUMKISS?

We provide the option to opt-out of future messages at the bottom of every email we send and text message to stop sending SMS.

How do I delete my account?

If you signed up for YUMKISS on our website, you can contact our customer care to have you r account deleted and removed from our systems.

Contact us

Our customers' satisfaction is always our first priority. If you have any questions, suggestions or concerns, please contact us by emailing  "customercare@yumkiss.com"  we reply to all customers and users within 24 hours or less. Or you can contact our online help directly by clicking "Contact Us".

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